May 26

May 26, 2011

Wall Street Journal
For Frequent Fliers, a Ranking of the Stingiest Airlines
Best among U.S. carriers: Southwest Airlines Co., which had award seats available for 99.3% of the queries made, and jetBlue Airways, which offered seats 79.3% of the time. Southwest and jetBlue both use points instead of miles, and IdeaWorks Co., the consulting firm that conducted the study, searched for award seats available at 25,000 points, the equivalent to standard awards at other airlines.

Feb 22

February 22, 2011

USA Today
Will your expense account cover airline fees?
“These fees are going to stay, and they will grow in importance for the airline industry, especially when we see fuel prices begin to creep up again,” says Jay Sorensen, a consultant who is an expert on ancillary fees. “Airlines are unable to push through fare increases that match cost increases when the price of fuel is jumping up.. .. la carte fees work very well to fill that gap.”

Feb 11

February 11, 2011

Atlanta Journal Constitution
Delta, other airlines push a la carte model
“A la carte pricing is here to stay because airlines have found that it’s easier to add a fee or to raise a fee than it is to raise a fare,” airline consultant Jay Sorensen said. Because consumers can compare fares in a single glance on a travel website, “it’s very difficult for an airline to go out of alignment to try to raise a fare.”

Jan 07

January 7, 2011

MSNBC
What next? More airline fees possible in 2011
The strategy of offering fliers low fares and then charging for anything extra has worked well for airlines. The global airline industry is poised to earn as much as $22 billion from a la carte fees and other ancillary sources in 2010, according to Jay Sorensen, president of IdeaWorks, a company that tracks consumer trends.