News and Research

Airline Passenger Experience
Going the Extra Mile
Consultancy IdeaWorks estimates that United Airlines recorded USD three billion in revenue from its frequent-flyer programme during 2010, while Delta Air Lines enjoyed USD 1.6 billion in revenue derived from its SkyMiles loyalty programme. Magazine Information:  Article copyright 2012, APEX. All rights reserved. APEX Editor’s Blog at blog.apex.aero. You can read the APEX magazines online at blog.apex.aero/emagazines/